About

PlayJam was established with a core mission to bring affordable gaming to TV. The company operates a built-for-TV games platform that currently powers casual games on over 80 million Smart TV devices worldwide through partnerships with leading manufacturers including, Samsung, LG, Sony, Western Digital and Panasonic. To date the platform has delivered over 1 billion games via Pay and Smart TV networks in over 120 countries. Learn more at www.playjam.com.

In January this year, PlayJam extended support for its platform to Android-enabled devices and announced the launch of its own hardware platform GameStick. At $79.99, GameStick - billed as the world's most portable TV games console - offers families an affordable entry point to a world of games that can be played on the home's big screen.

PlayJam is backed by GameStop, Adobe, Endeavour Ventures, London Venture Partners and a number of game industry luminaries.

If you have a support enquiry please click here.

If you would like to discuss anything else click here.

Want to work with us?

We're always keen to hear from bright enthusiastic people interested in joining our team.

If you think you've got the right skills to make GameStick even better, please send your CV to jobs@gamestick.tv

GameStick Legal Documents

GameStick Legal documents are below. You can view the documents on this website or download a pdf version.

User Agreement: view | download pdf

Privacy Policy: view | download pdf

Cookie Policy: view | download pdf

Warranty: view | download pdf

Parents

GameStick is a family friendly console designed with parents in mind. We have therefore put in place a number of features designed to prevent unintentional purchases and access to inappropriate content.

Age ratings provide clear guidance on suitability of each game/app
Based on industry standards, all GameStick content carries an age rating. These rating are clearly marked on each game and app page.

Content filter ensures only suitable content is available to your children
The filter can easily be applied so that only games suitable for your child's age and maturity are made available. It is easy to switch the filter so that grown up games and apps are available once the children are in bed. We have made it easy to identify what level of filter has been applied. You can find the filter settings in the Parental Control section. The account password is required to change the settings.

All purchases are password protected
Every purchase requires the account password to complete the transaction.

The wallet avoids excessive spending
Credit can be added to the GameStick wallet via credit or debit cards and through vouchers bought in-store. Purchases are then made against the amount in the wallet, meaning that your children cannot run up excessive spending without your knowledge. Credit/debit cards are protected by a separate Payment PIN which is required when adding more credit to the wallet.

Complete account control via the web
You can manage all aspects of your account from the web, including parental controls and purchasing games which will download immediately the next time the GameStick is turned on.

GameStick User Agreement

Last amended on 15/05/2014.

This website and the related services are operated by, or on behalf of PlayJam Ltd of 33-34 Alfred Place, London, WC1E 7DP, Company Number 03364451 (collectively ”We” or “Us”). We operate or have operated on our behalf, a number of different websites and services with many different features accessible from various devices (“PlayJam Services”), although not all of them will be available on all devices. This Agreement sets out how you may use the PlayJam Services, and any additional features we offer.

The PlayJam Services may not be available in some languages or countries.

Additional terms may apply if you make a purchase via the PlayJam Services or in some cases, to particular features or promotions.

By using the PlayJam Services you agree to be bound by this agreement and any amended or additional terms that we may publish from time to time, including Our Privacy Policy and Our Cookie Policy . If you do not agree to be bound by these terms you are not permitted to use any PlayJam Service.

1.           Scope of Agreement

This Agreement applies to your use of the PlayJam Services including but not limited to the services provided on Smart TV, services or software that allow you to stream, download, view or use certain digital content, such as music, video, games, applications and other content that we make available from time to time as part of the PlayJam Services.  The PlayJam Services may be accessed from the GameStick, a personal computer, a Mobile Phone device, portable media player, other devices authorised by PlayJam or online. The PlayJam Services may include various virtual in-game digital items ("Virtual Goods") that may be purchased from PlayJam with "real" money if you are a legal adult in your country of residence.

Certain third party games, applications, content, online services, advertising, or events (for example, sweepstakes and tournaments) that are available in or through the PlayJam Services (“Third Party Features”) may provide separate agreements, privacy policies and other terms (“Third Party Terms”) that govern your use of those Third-Party Features.  

PlayJam is not a party to any Third Party Terms and PlayJam does not license any intellectual property to you as part of any Third Party Features made available through the PlayJam Services and we are not responsible, unless otherwise required by law, for: 
•     the Third Party Features; 
•     your use of the Third Party Features; 
•     the content of the Third Party Features; 
•     customer support for the Third Party Features; or 
•     any warranties or claims relating to the Third Party Features.  

This Agreement and privacy statements referenced in this Agreement do not apply to Third Party Features and the Third Party Terms governing such features do not modify any terms of this Agreement in any way. 

2.            Changes to this Agreement

We may amend or add to this Agreement at any time, by publishing the amendments on the relevant PlayJam Services together with the date the changes will be effective from and/or emailing you at the contact email address you have provided to us. If you use the PlayJam Services after the date the change becomes effective, you will be deemed to consent to the changed terms. If you do not agree to the changes, you must stop using the PlayJam Services and cancel any services that are based on an ongoing, rolling contract that require you to subscribe for periodic payments (“Subscription Services”) by following the instructions in Clause 6 below.  Otherwise, the new terms will apply to you. 

3.            Registering an Account with PlayJam

You may register for an account with PlayJam (“PlayJam Account”) to benefit from a range of free and paid for facilities including but not limited to the PlayJam Services and Virtual Goods. We may charge fees to access certain PlayJam Services (including certain games) and to participate in related activities. If you wish to access and participate in these services you will need to register for an account in the following manner;

In order to register for an account you must:

• have reached the age of “majority” where you live or you are the parent or legal guardian of a minor and are accepting this contract on their behalf. 
• If you allow or enable a minor to use an account, then:

You represent that you are the parent or legal guardian of such minor; 

You acknowledge that some features of the PlayJam Services, and some content available through the PlayJam Services, may contain or expose users to material that is unsuitable for minors.

You agree to supervise usage by minors whom you permit or enable to use the PlayJam Services.

You are responsible for any material that a user of your PlayJam Account accesses or is denied access to (including as a result of your use or non-use of any available features that restrict access to certain PlayJam Services depending on their suitability for a specific age group (“Parental Controls”)).  

You acknowledge that use of Parental Controls is not a substitute for your personal supervision of minors that use your PlayJam Account. 

• provide us with certain information about yourself, the information required may depend on which PlayJam Services you wish to use.

You will need to set up a password when you register for a PlayJam Account, this will be required whenever you make a purchase from your PlayJam Account and to change certain settings on the PlayJam Account, including but not limited to the Parental Controls.If you are a Parent or Guardian you should not allow minors to use the password to purchase any PlayJam Services that are not suitable for their age.

You may need to accept other terms of use and provide additional information in order to use your PlayJam Account with other PlayJam Services.

It is your responsibility to ensure your PlayJam Account details remain up to date. Failure to provide correct information when registering an account or to ensure your information remains up to date may lead to Us suspending or terminating your PlayJam Account.

4.            Depositing Funds in Your PlayJam Account

You may deposit funds into your PlayJam Account that will be held in a digital storage facility (your “Wallet”), ready for you to make purchases from the PlayJam Services. Deposits may be made by any debit or credit card we accept as a valid method of payment at any given time (“Debit/Credit Card”) or by purchasing and redeeming PlayJam credit vouchers or gift cards available from retail stockists. Some supported mobile networks may also allow you to deposit funds in your Wallet or purchase PlayJam Services using your mobile phone, these will then be charged directly to your mobile billing account, for more details contact your mobile service provider.

If you use a Debit/Credit Card to deposit funds your card details will be stored to make it easier for you to carry out future deposits and you will be required to set up a GameStick Payment PIN, a pin code for security, that will be needed each time you wish to make a deposit. It is your responsibility to keep this pin code safe and We do not accept any liability whatsoever, for any unauthorised Debit/Credit Card deposits where your pin code has been used.

Once a deposit has been made it is non-refundable and under no circumstances is your Wallet to be used as a banking facility or to deposit funds for any purpose other than the purchase of PlayJam Services. If we suspect you are using the Wallet for any other purpose we may suspend your PlayJam Account, investigate the matter and if required report the matter to the necessary authorities.

We reserve the right to refuse to accept any payment at our absolute discretion.

5.            Purchase of Products and Services that Require Payment

You acknowledge that the PlayJam Services and Virtual Goods are NON REFUNDABLE and NON TRANSFERABLE.

Without exception your purchase of PlayJam Services and Virtual Goods is final and shall under no circumstances be refundable, transferable or exchangeable including, without limitation, upon termination of your PlayJam Account for any reason, termination of this agreement, and/or the discontinuation of the PlayJam Services. Regardless of the consideration offered or paid in exchange for the PlayJam Services or Virtual Goods, you do not have any ownership rights in them.

Transfers of PlayJam Services and Virtual Goods are strictly prohibited except where explicitly authorized. Outside of a game, you may not buy or sell any PlayJam Services or Virtual Goods for "real world" money or otherwise exchange items for value. Any attempt to do so is in violation of this Agreement and may result in a lifetime ban from the PlayJam Services and possible legal action being taken against you.

We have the absolute right to manage, regulate, control, modify and/or eliminate such Virtual Goods as we see fit in our sole discretion, and we shall have no liability to You or anyone for the exercise of such rights.

6.            Subscription Services

We may provide Subscription Services that are based on an ongoing, rolling contract that require you to subscribe for periodic payments.

We may bill you (a) in advance; (b) at the time of purchase; (c) shortly after purchase; or (d) on a recurring basis for Subscription Services.  Also, we may charge you up to the amount you've approved, and we'll notify you in advance of any change in the amount to be charged for recurring Subscription Services. We may bill you at the same time for more than one of your prior billing periods for amounts that have not previously been processed.

Provided that automatic renewals are allowed in your country or territory, we will inform you by email before automatically renewing your Subscription Services.  Once we have informed you that the Subscription Services will be automatically renewed, we may automatically renew your Subscription Services and charge you the then current price for the renewal term.  You must cancel the Subscription Services before the renewal date to avoid being billed for the renewal.

You may cancel the Subscription Services following any fixed minimum contract period, provided you comply with the terms of any contract you entered into when you subscribed to the Subscription Services.

7.            Payment

You agree that the PlayJam Service is not liable for any loss caused by any unauthorised use of your credit card or other method of payment by a third party in connection with your PlayJam Account.

Any attempt to defraud the PlayJam Service through the use of credit cards or other methods of payment, regardless of the outcome, or any failure by you to honour legitimate charges or requests for payment will result in immediate termination of your account, and active pursuit of civil litigation and/or criminal prosecution.

You must not make payments to us with money that does not belong to you, which has been gained from criminal or other illegal activity or with a credit, debit or charge card that does not belong to you.

We may impose amount limitations on the credit card transactions in which you engage to fund your activities on the PlayJam Service. We may also impose limitations on the net amount you may spend on the PlayJam Services or Virtual Goods in any calendar month; should your spending reach the designated limit, your play in the games offered on the PlayJam Service will be restricted until the beginning of the next calendar month. We reserve the right to change these amount limitations at any time.

We may suspend or cancel the PlayJam Services if we do not receive an on time, full payment from you.  Suspension or cancelation of the PlayJam Services for non payment could result in a loss of access to and use of your account.

You will be liable for any costs we incur due to you not making the correct payments by the required dates.

If you are taking part in any trial period offer, you must cancel the PlayJam Services by the end of the trial period to avoid incurring new charges, unless we notify you otherwise. If you do not cancel your PlayJam Services at the end of the trial period, we may charge you for the PlayJam Services.

8.            Delivery of Products and Services

The PlayJam Services and Virtual Goods are non-tangible electronic goods that are transmitted electronically directly to your connected device. Once Your registration details have been authenticated and the required payment has cleared for the PlayJam Service or Virtual Good it will be delivered to Your device or your PlayJam Account (as applicable) instantaneously.

9.   Refunds and Cancellation

Due to the non-tangible nature of the PlayJam Services and Virtual Goods, they cannot be returned. If they have been delivered, they are deemed to be accepted and no cancellation of payment can take place. A successful delivery is deemed to be any order shown as dispatched on our systems and any order that has arrived on a customer's connected device. No refunds can be given when an order has been delivered using the above description of delivery as the product cannot be returned. As a customer you are responsible for understanding this upon making a purchase. You will not be entitled to a cancelation or "cooling off" period, except if the law requires it in the country or territory your PlayJam Account is based.

However, PlayJam realizes that exceptional circumstance can take place. We may honour requests for a refund at Our sole discretion. Our decision in such matters will be final and binding. Requests for refunds should be made to PlayJam customer services.

10.          Right to Refuse Access and Termination

We reserve the right to refuse to register or to terminate any account if any of the following occur:

• You have been found to have breached this Agreement or any additional terms.
• You have been found to have infringed, or You are in Our view likely to infringe, intellectual property rights.
• You have had your approval of use withdrawn at some point in the past (including the time when the application to open a PlayJam Account was made).
• You have included false or erroneous information (including spoofing) or omitted information in his/her application.
• You have been shown to have neglected payments in the past or seems presently to be in financial difficulties.
• At the time of application, any of the credit card companies designated by PlayJam as acceptable for the settlement of bills (“Debit/Credit Card Companies”) did not recognise use of a debit/credit card by you on the grounds that your contract had been terminated or membership revoked.
• Your name is found to be different to the name on the credit card whose details were supplied by the applicant at the time of application, where the credit card was issued by one of the Debit/Credit Card Companies.
• You are found to be either underage, under guardianship, or unable to act on his own account who has not obtained the approval of the designated proxy or custodian in registering for a PlayJam Account.
• For any other reason We judge you to be unsuitable for membership.

Without prejudice to any of its other rights, even when an application has been approved, PlayJam reserves the right to (i) terminate agreement(s) with the relevant User(s) and/or (ii) close the account(s) of users and/or (iii) withdraw approval from an applicant whose application is later found to correspond to any of the circumstances described in the previous paragraph. Usage fees and all other liabilities due in relation to the PlayJam Services by you, during the period of time between application and decision making by PlayJam to cancel the application for registration due to reasons itemized in the foregoing articles or for any other reason, shall be paid by you. Based on this provision, PlayJam may, without notifying you, transfer all or some of the rights to claim payment (including overdue interest) from you to the Credit Card Company that you use or declared to use to conduct payments.

You may open only one PlayJam Account, and it must be funded only by that person. PlayJam reserves the right to assess compliance with this requirement by checking for unique email addresses, real world addresses, credit card number and/or any other payment forms used to establish a PlayJam Account.

If You are discovered to have breached this requirement, PlayJam reserves the right to close the relevant PlayJam Account and consolidate all or part of the PlayJam Services or Virtual Goods in any additional PlayJam Accounts into the original, legitimate PlayJam Account. The maximum value of Virtual Goods transferred, if any, will not exceed the total amount of deposits. Furthermore, PlayJam has the right to deduct its reasonable transactions costs of doing this from the amounts being transferred to the original PlayJam Account.

Continued breach may, at our discretion, result in the termination of all the relevant persons PlayJam Accounts and banning from the PlayJam Services. PlayJam reserves the right to terminate all affected PlayJam Accounts if we conclude, acting reasonably, that more than one of such PlayJam Accounts is being operated by, or is under the control of, a single person.

By opening a PlayJam Account, you agree to allow us access to it to investigate complaints and/or other allegations of abuse.

Where we have a serious and reasonable suspicion of fraudulent activity on any PlayJam Account, we reserve the right to withhold the funds deposited in the PlayJam Account until We have investigated the matter. We then reserve the right to take any action We deem necessary with the deposited funds.

You will not allow anyone else to use your login details or give them to anyone else. If you do, you accept full responsibility for the consequences of this and agree to fully indemnify and hold us harmless from any damage or harm that may result. You must contact Customer Support immediately if you suspect misuse of your PlayJam Account or any security breach in the PlayJam Services.

We may change the PlayJam Services at any time, for any reason, and we may also cancel or suspend your ability to access them if you are in breach of this Agreement. If we cancel your PlayJam Account or your credentials, your right to use the PlayJam Account stops immediately, but you are still required to pay all charges already incurred through that account.

11.          Account Deactivation

Any PlayJam Account in which the user has not logged in or played any games in twenty-four consecutive months, will be deemed by Us as inactive and We reserve the right to deactivate the account. If your PlayJam Account is deactivated, you will lose any credit in your Wallet, this will not be transferred to an alternative account or returned if you open a new account. If We deactivate your PlayJam Account We may contact you and let you know. If you visit any PlayJam Service after your PlayJam Account is deactivated, you may be required to open a new account.

12.          Your Obligations

You agree that the PlayJam Services are only for your personal use, and you will not use the PlayJam Services, any content available on the PlayJam Services, or your PlayJam account, for any commercial purpose. 

You must not attempt to disassemble, decompile, create derivative works of, reverse engineer, modify, further sublicense, distribute, or use for other purposes the PlayJam Services, any game, application, or other content available or accessible through the Services, or any hardware associated with the PlayJam Services. If you do so, we may cancel your account and your ability to access the PlayJam Services, and pursue other legal remedies.  We may take any legal action we deem appropriate against users who violate our systems or network security, this contract or any additional terms incorporated or referenced in this contract. Such users may also incur criminal or civil liability.

You may be unable to use some of the PlayJam Services outside the country associated with your account. 

You must comply with the laws which apply to you in the location you access the PlayJam Services from. If any laws applicable to you restrict or prohibit your participation in them, then you must comply with those legal restrictions. Accordingly, We may monitor the location from which you appear to access the PlayJam Services and, may use techniques which are intended to block access from any location in which participation in the PlayJam Services may be illegal or restricted as we may determine in our sole and absolute discretion from time to time.

You may not sell, assign, or otherwise transfer your account to another person. 

13.          Changes to Available Services and Products

We continuously work to improve the PlayJam Services and may change them at any time.  Additionally, there are reasons why We may stop providing portions of the PlayJam Services, including (without limitation) that it is no longer feasible for us to provide it, the technology advances, customer feedback indicates a change is needed, or external issues arise that make it imprudent or impractical to continue. 

We may release the PlayJam Services or its features in beta version, which may not work correctly or in the way the final version may work.  We may, among other things:

(i)                  restrict or limit access to the PlayJam Services;

(ii)                retrieve information from any connected peripheral device used to log onto the PlayJam Services as necessary to operate and protect their security and to enforce this Agreement; and

(iii)               upgrade, modify, withdraw, suspend, or discontinue any functionality or feature of the PlayJam Services,  or any hardware or software associated with them, from time to time without notice.  We may do so by the automatic download of related software directly to device, including software that prevents you from accessing the PlayJam Services, playing pirated games, or using unauthorised hardware peripheral devices.

14.          Internet Access

Internet Access May Be Required to access certain PlayJam Services. We are not an internet service provider and it is your responsibility to arrange the required internet access. You may incur charges related to Internet access, data transfer and other services per the terms of the data service plan and any other agreements you have with your network operator related to use of the PlayJam Services.  You are solely responsible for any network operator charges.

15.          Service Availability

We and our affiliates, resellers, distributors, and vendors, make no warranties, express or implied, guarantees or conditions with respect to your use of the services.  You understand that use of the services is at your own risk and that we provide the services on an “as is” basis “with all faults” and “as available.”  We do not guarantee the accuracy or timeliness of information available from the services.  To the extent permitted under your local law, we exclude any implied warranties, including for merchantability, satisfactory quality, fitness for a particular purpose, workmanlike effort, and non-infringement.  You may have certain rights under your local law.  Nothing in this agreement is intended to affect those rights, if they are applicable.

You acknowledge that computer and telecommunications systems are not fault-free and occasional periods of downtime occur.  We do not guarantee the services will be uninterrupted, timely, secure, or error-free or that content loss will not occur. 

16.    Liability Limitation.

You agree that your use of the PlayJam Services is at your sole risk.

You can recover from us for all successful claims only direct damages up to a total amount equal to the fees you paid for PlayJam Services or Virtual Goods for one month.  You cannot recover any other damages, including consequential, special, indirect, incidental, or punitive damages and lost profits.

This limitation applies to anything related to this agreement, for example:

                •     the PlayJam Services and Virtual Goods; 
                •     loss of data; 
                •     your content, third party content (including code), third party programs, or third party conduct; 
                •     viruses or other disabling features that affect your access to or use of the PlayJam Services; 
                •     incompatibility between the PlayJam Services and other services, software, or hardware; 
                •     delays or failures you may have in initiating, conducting, or completing any transmissions or transactions in connection with the PlayJam or Services in an accurate or timely manner; and 
                •     claims for breach of contract; breach of warranty, guarantee, or condition; misrepresentation; omission; strict liability; negligence; or other tort.

It also applies even if this remedy does not fully compensate you for any losses, fails of its essential purpose or we knew or should have known about the possibility of the damages.

You agree that We are not responsible in any way for any Third Party Features or for any problems with the PlayJam Services that are caused by a matter beyond Our control, including but not limited to internet failures, equipment failures, power failures, severe weather, industrial disputes and sabotage.

Nothing in these terms will affect the statutory rights of any consumer.  Nothing in these terms will exclude or restrict liability for death or personal injury arising from our negligence, fraud, gross negligence or willful intent.  Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential or other damages.

17.          Intellectual Property

Any software or content (e.g., text, images, video, graphics, music, sound, or games) (for purposes of this section, we refer to all of these, as applicable, as “Software”) that PlayJam provides as part of the PlayJam Services are licensed and not sold. The license is according to the terms of this Agreement unless separate license terms are provided or referenced. We may also automatically download upgrades to the Software to update, enhance, and further develop the PlayJam Services. We reserve all other rights not expressly granted in this contract. The Software license ends when your PlayJam Services end unless we notify you otherwise. You must then uninstall the Software, or we may disable it. You must not work around any technical limitations in the Software.

18.          Jurisdiction

You irrevocably agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement, its subject matter or formation (including non-contractual disputes or claims).

19.          No Waiver

No failure or delay by Us to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy.

20.          Customer Support

For information on customer support, please go to our website www.gamestick.tv or you may contact us at support@GameStick.tv.

GAMESTICK PRIVACY POLICY

This policy should be read in conjunction with the User Agreement.

1. Online Privacy Practices
   
   Your right to privacy is important to us.
   
   We strive to ensure we balance your personal privacy and ensuring you obtain full value from the internet and other products and services we may be able to market to you.
   
   We are fully registered under the Data Protection Act 1998 and ensure we comply with all protection the Act affords to you. Further information on the Act is on the internet at www.ico.gov.uk.
   
   
2. What information we collect
   
   In some areas of the PlayJam Services, we may ask you to provide information that will enable us to enhance your experience. This may include where you have subscribed to our online newsletters, provide feedback to us through a contact form or if you complete any online survey we may offer from time to time. We may then ask you to give us your name, email address and other personal information that will be needed to supply the services to you. You can ‘unsubscribe’ from our online newsletters at any time.
   
   
3. How we will use your information and Your Rights
   
   We may use your personal data for future email mailings, support, notification of new products or new versions, general correspondence regarding the products and correspondence which may relate to you.
   
   If you would rather not receive future marketing emails from us please inform us by email at support@gamestick.tv. Such use is strictly in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. You can remove yourself from our email list at any time with an easy to use unsubscribe instruction, although please be aware this can take up to 30 days to take effect.
   
   Your details will never be sent to any third party or group company of ours and we will only market to you the same kind of goods and services you purchased from us or made an enquiry to us about.
   The information you provide will be kept confidential and will be used only to support your customer relationship with us. We do not disclose or sell your information outside our corporate group except if we sell the whole or part of our business.
   
   
4. How we keep your information secure
   
   One of our highest priorities is security of the information you provide. We have devoted a great deal of effort to ensure that our online security measures help to safeguard your information.
   
   We may use carefully selected third parties who provide the same high standards of care and service as we do, to store and process your data.
   
   We use industry-standard technology to allow for the encryption of:
   
   (a)       potentially sensitive information such as your name and address; and
   
   (b)       critically-sensitive information like your credit card number (if applicable).
   
   We hope that the measures and processes we undertake to help ensure secure transactions and privacy, will ensure you are happy about the safety of your online transaction and order information.
   
   We do not wish to infringe your privacy while you use the PlayJam Services and we will never provide your personal information to anyone else except if we sell our business in whole or in part.
   
   
5. Third Party Advertising
   
   We use carefully selected third-party advertising companies to serve ads on the PlayJam Services, which may, directly or indirectly collect or use information about your visits to the PlayJam Services to display advertisements more tailored to your interests. If you wish to know more about this practice or would like to know more about your options, you can visit the Network Advertising Initiative (“NAI”) website http://www.networkadvertising.org. The NAI is a cooperative of online advertising companies who are committed to responsible practices and consumer protection.
   
   
6. Cookies
   
   A cookie is a message given by a web server to a web browser. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. The main objective of a cookie is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name next time they visit the same site. A site using cookies may invite you to provide personal information such as your name, email address and interests.
   
   We use cookies to enhance your experience, please see separate cookies Policy.
   
   
7. Further information on data protection and personal privacy
   
   For further information from us on data protection and privacy contact;
   
   Post : The Data Protection Manager, PlayJam, 33-34 Alfred Place, London, WC1E 7DP.
   
   Email : support@gamestick.tv
   
   Information on the Data Protection Act 1998 is also on the Information Commissioner’s website at www.ico.gov.uk.
   
   Use of the PlayJam Services is subject to this Agreement www.gamestick.tv/legal.
   
   PlayJam Limited is a company registered in England. Registered number 03364451.
   
   PRIVACY POLICY OF PlayJam Limited
   
   Version 15 May 2014
   
   END OF PRIVACY POLICY OF PLAYJAM LIMITED.

GameStick Warranty

This warranty covers the GameStick system and the original pre-installed software included with the GameStick system at the time of purchase (the "GameStick Operating Software"). In this warranty, the GameStick system and the GameStick Operating Software are together referred to as the "Product".

Subject to the terms and exclusions below, PlayJam Limited (registered company no. 03364451 of 33-34 Alfred Place, London, WC1E 7DP ("PlayJam") warrants to the original consumer purchasing the Product ("You") that, in relation to the hardware element of the Product (GameStick, Controller and Dock) (the "Hardware") for a period of 90 days from the date of the purchase by You, the Hardware will be free from defects in materials and workmanship and in relation to accessory elements of the Product manufactured by or for PlayJam (including but not limited to cables, connectors, adapters and cases) (the "PlayJam Accessories") for a period of 30 days from the date of the purchase by You, the PlayJam Accessories will be free from defects in materials and workmanship.

Exclusions

This warranty does not cover:

• software (other than the GameStick Operating Software) or games (whether or not included with the Product at the time of purchase);
• accessories, peripherals or other items (excluding the PlayJam Accessories) that are intended for use with the Product but are not manufactured by or for PlayJam (whether or not included with the Product at the time of purchase);
• the Product if it has been resold, or used for rental or commercial purposes;
• defects in the Product that are caused by accidental damage, Your and/or any third party's negligence, normal wear and tear, unreasonable use, use with products not supplied or licensed by PlayJam (including, but not limited to, non-licensed game enhancements, copier devices, adapters, power supplies or non-licensed accessories), computer viruses or connecting to the internet, use of the Product otherwise than in accordance with the GameStick Operations Manual or any other instructions provided with the Product, or any other cause unrelated to defects in material and workmanship;
• the Product if it has been opened, modified or repaired by any person other than PlayJam or it has its serial number altered, defaced or removed; or
• loss of any data loaded or stored on the Product by any person other than PlayJam.

How to make a claim

If You purchased Your Product from an authorised retailer You should return the Product directly to the retailer with Your proof of purchase and follow any other instructions issued by the authorised retailer at the time of Your purchase.

If You purchased Your Product directly from PlayJam you should:

1. Contact PlayJam at support@gamestick.tv with proof of direct purchase and obtain a Return Material Authorisation (RMA) which will provide you with an RMA number.
2. Package the Product safely (either in the original packaging or a suitable equivalent) and ensure the RMA number is clearly visible on the outside of the package and enclose a written description of the problem.
3. Send the faulty Product to PlayJam at the following address: PlayJam Ltd, 33-34 Alfred Place, London, WC1E 7DP, United Kingdom.

It is Your responsibility to ensure the Product is suitably packaged. PlayJam will not accept any responsibility if a Product is damaged in transit and this warranty may become void.

If using its sole discretion PlayJam finds that the Product is not faulty, You shall be liable for all costs of handling and transportation.

Before sending the Product to PlayJam, You should remove or delete any private or confidential files or data. You accept and agree that PlayJam will not be responsible for any loss, deletion or corruption of Your files or data that have not been deleted or removed. PlayJam strongly recommends that You make a back up copy of any data that You do not remove or delete.

When sending the Product to PlayJam, please:

• use the original packaging where possible;
• provide a description of the defect;
• attach a copy of Your proof of purchase, ensuring that it contains the date of purchase of the Product; and
• ensure that it is received by PlayJam within 30 days of the original notification of a qualifying defect.

PlayJam does not assume any responsibility for any delays in replacement or repairs of Products. If any repair or replacement is carried out by PlayJam no extension to the original warranty period will be provided.

If, having inspected the Product, PlayJam accepts that the Product is defective, PlayJam will (at its sole discretion) either repair or replace the part causing the defect or replace the Product without charge.

To the fullest extent permissible PlayJam excludes all other express or implied warranties and accepts no liability for any damages resulting from Your use of the Product. Under no circumstances will PlayJam's liability to You exceed the price paid by You for the Product.

This warranty does not affect Your statutory rights.

GameStick Cookie Policy

4 April 2013

Information about our use of cookies

We use cookies on our website to distinguish you from other users. This helps us to provide you with the best possible experience when you use the PlayJam Services and also helps us to make improvements. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. We suggest that you check the applicable third party websites for more information about their cookies and how to manage them.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will only be held for as long as necessary for their purpose.

Factory Reset

This functionality is coming soon. If you wish to reset your GameStick, let us know using the Support tab on this page and we will keep you up to date.

Factory reset will allow you to do the following things:

• Decouple your GameStick account from your GameStick - Select this option if you want to put your GameStick account on another GameStick or if you want to sell your GameStick but retain your GameStick account for the future.
  
  
• Delete your GameStick account - Select this option if you want to delete your account from our servers. NOTE: This action is irreversible and will delete all record of your account, including funds and purchases.